Billing

Billing belongs to a company workspace. Only the owner and admins can open the Billing page. Personal accounts are always free, and there are no purchases in the phone app.

Plans#

| | Free | Company | Enterprise | |---|---|---|---| | Price | $0 | $149 per month | Custom | | Members | Up to 20 members | Up to 100 members | 100+ | | Company contacts | Up to 1,000 directory contacts | Up to 10,000 directory contacts | Custom | | Private contacts per member | 1,000 | 1,000 | 1,000 |

Every plan includes the shared company directory, joining by email domain, admin review of shared contacts, CSV and vCard import, the activity log and email support. The plans differ only in size.

For Enterprise, write to hello@nanabase.co.

What happens at a limit#

• Members: you cannot invite or approve more people once active members and open invites reach the limit.
• Company contacts: once the company is at its contact limit, adding, sharing and importing more contacts is blocked.
• Private contacts: each person can keep up to 1,000.

When the company reaches 80 percent of its member or contact limit, the owner and admins get an email with a link to Billing. Nothing is deleted when you reach a limit.

Upgrade#

1. Open Billing and click Upgrade to Company Plan.
2. On the Stripe checkout page, enter your billing address. If you buy as a business, you can add a tax ID.
3. Pay by card. The plan is active as soon as the payment succeeds.

The Company plan is billed monthly. There is no trial.

Tax#

Prices are in USD, before sales tax. Where tax applies, it is calculated from your billing address at checkout and shown on every invoice.

Invoices, payment details and cancelling#

The Billing page shows your plan, your usage and when the plan renews, for example "Renews on November 24, 2026 for $149 plus any tax."

Manage Subscription opens the Stripe customer portal in a new tab. There you can:

• change your card or billing address,
• download invoices,
• cancel the subscription.

Cancelling takes effect at the end of the period you already paid for. Until then, the company keeps the Company plan, and the Billing page shows the date it ends. If you change your mind before that date, click Resume subscription.

When the paid period ends, the company returns to Free limits. Your data is kept. Adding members or contacts above the Free limits is blocked until you subscribe again.

If a payment fails#

1. The Billing page shows "Payment past due". Stripe tries the card again.
2. The company keeps the Company plan for 7 days after the first failed payment. Later retries do not extend that date.
3. If the payment has not succeeded by then, the company is held to Free limits until it does. A successful payment restores the Company plan.

Update your card in Manage Subscription to fix a failed payment.

Deleting a company with a subscription#

Deleting the company cancels the subscription right away. The unused part of the current period is not paid back automatically. If the cancellation fails, the company is not deleted. See Company settings.

Questions#

Write to hello@nanabase.co.