Billing#

Manage your Nanabase subscription, payment methods, and billing history. Only company Owners can access billing settings.

Plans Overview#

Free Plan#

Get started at no cost:

• 1 user
• 100 private contacts
• Basic features
• Community support

Team Plan#

For growing teams:

• Up to 20 users
• 5,000 contacts per user
• Full feature access
• Import/export
• Email support
• $X per user/month

Business Plan#

For larger organizations:

• Unlimited users
• 25,000 contacts per user
• Priority support
• Advanced analytics
• Audit logs (1 year)
• $X per user/month

Enterprise Plan#

Custom solutions:

• Unlimited everything
• Custom integrations
• Dedicated support
• SLA guarantees
• SSO/SAML
• Custom terms

Contact Sales →

Managing Your Subscription#

Viewing Current Plan#

1. Go to Settings → Billing
2. See your current plan details:
   • Plan name
   • Monthly/annual billing
   • Current usage
   • Next billing date

Upgrading#

To upgrade your plan:

1. Go to Settings → Billing
2. Click Change Plan
3. Select a higher plan
4. Review changes
5. Confirm upgrade

Immediate upgrade:

• Access new features immediately
• Prorated billing for current period
• Next bill reflects new plan

Downgrading#

To downgrade your plan:

1. Go to Settings → Billing
2. Click Change Plan
3. Select a lower plan
4. Review any feature loss
5. Confirm downgrade

End of period downgrade:

• Keep current plan until period ends
• New plan starts next billing cycle
• Ensure you're within new plan limits

Canceling#

To cancel your subscription:

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Tell us why (optional)
4. Confirm cancellation

After cancellation:

• Access continues until period ends
• Data retained for 30 days after
• Can reactivate anytime
• Export your data first

Payment Methods#

Adding a Payment Method#

1. Go to Settings → Billing → Payment Methods
2. Click Add Payment Method
3. Enter card details
4. Click Save

Accepted methods:

• Visa
• Mastercard
• American Express
• Other major cards

Updating Payment Method#

1. Go to Settings → Billing → Payment Methods
2. Click Edit on the payment method
3. Update details
4. Click Save

Removing Payment Method#

1. Go to Settings → Billing → Payment Methods
2. Click Remove on the payment method
3. Confirm removal

Invoices#

Viewing Invoices#

1. Go to Settings → Billing → Billing History
2. See all past invoices
3. Click any invoice to view details

Downloading Invoices#

1. Find the invoice in Billing History
2. Click Download PDF
3. Save for your records

Invoice Contents#

Each invoice includes:

• Invoice number
• Billing period
• Plan details
• User count
• Amount charged
• Payment method used
• Company details

Billing Email#

Invoices are automatically sent to:

• The Owner's email
• Any additional billing contacts you configure

Add billing contacts in Settings → Billing → Billing Contacts.

Billing Cycle#

Monthly Billing#

• Charged on the same date each month
• Example: Signed up March 15 → billed March 15, April 15, etc.

Annual Billing#

• Charged once per year
• Typically 10-20% discount vs monthly
• Example: Signed up March 15 → billed March 15, next March 15

Changing Billing Cycle#

To switch between monthly and annual:

1. Go to Settings → Billing
2. Click Change Billing Cycle
3. Select monthly or annual
4. Review pricing difference
5. Confirm change

Usage & Limits#

Viewing Usage#

See your current usage:

1. Go to Settings → Billing
2. View Current Usage:
   • Members: X of Y
   • Contacts: X of Y

Exceeding Limits#

If you exceed plan limits:

Members: Cannot invite new members until you upgrade or remove existing members.

Contacts: Cannot add new contacts until you upgrade or delete existing contacts.

Getting More Capacity#

Options if you need more:

1. Upgrade to a higher plan
2. Contact sales for custom pricing
3. Archive/delete unused data

Taxes#

Tax Calculation#

Taxes are calculated based on:

• Your billing country
• Your billing state/province
• Your tax status

Tax Exemption#

If you're tax exempt:

1. Go to Settings → Billing → Tax Information
2. Click Add Tax Exemption
3. Upload exemption certificate
4. We'll verify and apply

Tax IDs#

Add your tax ID (VAT, GST, etc.):

1. Go to Settings → Billing → Tax Information
2. Enter your tax ID
3. It will appear on invoices

Billing FAQ#

When am I charged? On your billing date each month/year. If you upgrade mid-cycle, you're charged prorated immediately.

Can I get a refund? We offer refunds within 30 days of charge. Contact support@nanabase.co.

What if my payment fails? We retry failed payments for 7 days. You'll receive email notifications. After 7 days, access may be restricted.

Do you offer discounts for nonprofits? Yes! Contact sales@nanabase.co with proof of nonprofit status.

Can I pay by invoice? Annual invoice payment is available for Business and Enterprise plans. Contact sales.

How do I update my billing address? Go to Settings → Billing → Billing Address. Update and save.

What happens to my data if I cancel? Your data is retained for 30 days after your subscription ends. You can export it anytime during this period.

Can I pause my subscription? Not currently. You can cancel and reactivate later (data retained 30 days).

Contact Billing Support#

For billing questions:

• Email: billing@nanabase.co
• Include your company name and invoice number

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